Program detail
May 16: a full day of in depth presentations across two tracks, from international and local experts with a broad range of real world user experience expertise. But don’t forget our workshops on the 15th as well:
Trying to convince someone you really need to go? Print our executive summary [PDF].
- Analysing user research data
- Making the most of dry data
- Designing the experience curve
- User testing
- Essential elements of great web apps
- Getting content right
- Research findings into business speak
- Designing for email
- Mobile web user experience
- Web visualisation: do you see what I see?
Analysing user research data
In our efforts to better understand the end users of the sites & applications we design, we generate a great deal of data. That data is useless to us until it has been analyzed and interpreted. This presentation looks at some of the methods & techniques we can use to make sense of user research data in a meaningful & rigorous way.
The presentation will look at some of the common types of quantitative data collected during user research, and the statistical analysis methods we can employ to make the most of our data-gathering efforts. The session covers practical examples such as task completion rates, time-to-completion, page view comparison, as well as some basic concepts in statistics.
View the presentation slides and podcast.
ABC’s election site: making the most of dry data
While elections can be exciting times, the underlying data – swings, booth counts, and the like is probably only riveting to psephological tragics. Yet the ABC’s election web site managed to take this raw data and make it attractive, compelling and interactive.
In this session, the ABC’s Andrew Kesper takes us through the election site, looking at the design decisions, and uses of technology like Ajax, Flash, and interactive maps – tools which have wide applicability for government sites looking to present data in more user-friendly and attractive ways.
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Designing the experience curve
These days people expect more from a website than a handy set of tools and a pretty interface — they want an experience. From the moment somebody enters your site they’ll be judging you on everything from the way the site looks to the tone of your error messages. And they won’t just be judging you against other sites. They will be judging you on every customer experience they have ever had, from the rude man at the train station to the lovely hotel clerk that checked them in on holiday. So in order to compete, we need to up our game and look at experiences both on and off-line.
In this session Andy Budd will look at the 9 key factors that go into designing the perfect customer experience. By taking examples from the world around us, Andy will discuss how we can turn utilitarian experiences into something wonderful.
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User testing for the rest of us
Everyone knows they should be doing it, but like software testing, it’s one of those things we often don’t get round to.
In this presentation, Lisa Herrod looks at some sure fire user testing techniques that produce proven results, don’t cost the earth, and are easy to implement. After this session you won’t have any more excuses for not doing solid user testing of any site or application you develop ever again.
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The essential elements of great web applications
Most great web applications have a few key things in common. But can you name them? Better yet — can you achieve them consistently in your own projects?
In this closing keynote, Robert Hoekman, Jr., author of the Amazon bestseller Designing the Obvious (New Riders) describes the seven qualities of great web-based software and how to achieve each and every one of them by learning to communicate through design. See why it’s important to build only what’s absolutely essential, apply instructive design, create error-proof interactions, surface commonly-used features, and more in this informative session that will change the way you work and enable your users to walk away from your software feeling productive, respected, and smart.
View the presentation slides and podcast.
Getting content right
We all know that great content is a core part of the website user experience. So why is it so hard to find content that isn’t dull, lifeless and uninteresting – blah, blah, blah?
Web content can be vibrant, interesting and fun. It can draw you in, fill your head and make you learn without having to think. And it’s not really hard to write. Three simple tricks can turn poor content into a great experience – remember that readers care more about themselves than you; write in real words with authentic voice; play show and tell.
This presentation will discuss these principles, with plenty of funny and not-so-funny examples. You’ll go away with practical steps to make your writing kick-ass. And you won’t even have to think.
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Converting research findings into business speak
Getting your company to adopt a user-centred design approach can be an uphill struggle. The first stage typically is to get them to agree to incorporate usability testing in to the development process, at a stage early enough to actually implement any design recommendations. The second stage is to convince them to do more ethnographic style research to understand the larger context of the task that the site is trying to support. The biggest challenge comes last – how to help the business owners make the mental leap between the in-depth findings from the research and the implications and opportunities it presents to your core business strategy and product roadmap.
This is the challenge that the User Experience team at News Digital Media have been addressing. In this presentation, Jackie will discuss this issue in more depth and present examples of ‘design tools’ the team have been experimenting with to try and bridge this gap and help the business develop more user-centric strategies.
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Delivering user experience to the inbox: designing for email
You already know how to design a fantastic website and craft a great user experience for your visitors. Now your client wants to send an email newsletter to all their customers, and they’ve asked you to design it.
No problem right? Just need to test in Outlook 07, and 06. Yahoo and Hotmail too, of course. Oh, and Gmail, Lotus Notes, AOL…but what makes a good email design anyway?
Like it or not, HTML email is here to stay and the responsibility for doing it right belongs to web designers. Learn how you can plan, design and build an email that will create a great user experience for your readers.
View the presentation slides and podcast.
The mobile web user experience – we’re starting to get it right!
Historically the mobile web has been a terrible experience, but things are starting to change. Really! We are now at the point that the mobile web is becoming easier to access, both on-deck & off-deck, there’s useful & tailored services out there, and killing some time on the train home doesn’t cost more than your weekly train ticket. We’ll check out the latest and greatest in the world of mobile web and what makes them different from the others. We will also cover the important things to keep in mind for making a better mobile web customer experience.
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Web visualisation: do you see what I see?
The web is packed with information and knowledge, but too often our efforts to understand what’s important or relevant are stymied by
antiquated methods of presentation. At the same time, more and more libraries, widgets and services are being released to help us present information visually. Problem solved? Not really.
In this session Jeremy Yuille from ACID looks at information visualisation from a user experience perspective, overviewing new and old examples and how they can help (or hinder) the experience of using the web. You’ll see what kinds of amazing things you can do within the browser platform these days. More importantly you’ll learn why (and when) you’d want to use visualisation at all.
View the presentation slides and podcast.
